- Tue Dec 13, 2022 4:44 am
#787869
In a competitive market such as system resale for stores with so much variety of options and prices one of the biggest challenges is to keep customers, preserving recurring revenue. Jorge Risso By Jorge Risso July 16, 2020 In a market as competitive as ours, with so much variety in options and prices, one of the biggest challenges is keeping customers in our base, preserving recurring revenue. In this article, I'll show you some simple attitudes that will help you retain software customers.
Come on Understand what brought your Phone Number List customer to you Make no mistake the definition of the time that your client will remain in your base starts at the time of the sale . You need to understand why your customer needs your product or service and ensure that this need is met. Example: João owns a sporting goods store and is having difficulties in controlling his finances, because his son was born and he has less time to fill in the control worksheets he uses. That's why he decided to hire a management system that automates this process . In the case of João, the reseller's commitment is to ensure that the financial management of his store is automated and “rounded”, giving him the time he needs to take care of his son.
If the client finds success with your services you can be sure that he will stay with you for a long time. Important tip: as we have seen, certain information is essential for customer retention, so we need to document it and keep it in an easily accessible place. A CRM tool is the ideal place to store this information. If you want to go deeper into the subject, I separated the article CRM Tools: What They Are and How They Work The Best , by Neil Patel. Be an expert in your customer's product and segment Business models based on recurring revenue (MRR) bring the challenge of keeping the customer always confident in their work, each monthly fee is a new sale.
Come on Understand what brought your Phone Number List customer to you Make no mistake the definition of the time that your client will remain in your base starts at the time of the sale . You need to understand why your customer needs your product or service and ensure that this need is met. Example: João owns a sporting goods store and is having difficulties in controlling his finances, because his son was born and he has less time to fill in the control worksheets he uses. That's why he decided to hire a management system that automates this process . In the case of João, the reseller's commitment is to ensure that the financial management of his store is automated and “rounded”, giving him the time he needs to take care of his son.
If the client finds success with your services you can be sure that he will stay with you for a long time. Important tip: as we have seen, certain information is essential for customer retention, so we need to document it and keep it in an easily accessible place. A CRM tool is the ideal place to store this information. If you want to go deeper into the subject, I separated the article CRM Tools: What They Are and How They Work The Best , by Neil Patel. Be an expert in your customer's product and segment Business models based on recurring revenue (MRR) bring the challenge of keeping the customer always confident in their work, each monthly fee is a new sale.
